nest.Switch role
COMMUNICATION CENTRE

Notifications

Reach customers, agents and staff through portal, email, SMS and WhatsApp from one audited centre.

◉Sent this month2,486Across all channels
✓Delivery rate97.8%↑ 1.4% this month
⌁Scheduled18Next message in 34 min
!Failed12Ready for retry
P
PORTAL1,208100% delivered
Enabled
E
EMAIL74298.6% delivered
Enabled
S
SMS41896.2% delivered
Enabled
W
WHATSAPP11892.4% delivered
Enabled
MESSAGE LOG

Recent notifications

PPayment receivedAda Obi · Portal + SMSDelivered

•••

VViewing reminderKunle James · WhatsAppDelivered

•••

CCommission approvedChidi Okafor · Email + PortalDelivered

•••

IInstallment overdueMariam Bello · SMS + WhatsAppRetrying

•••

AUTOMATIONS

Active communication rules

✓Payment confirmationImmediately after a successful payment4 channels

✓Installment reminder3 days before every due dateSMS + WhatsApp

✓Agent approvalWhen an application decision is recordedEmail + Portal

✓Reservation expiry48 hours before reservation expires3 channels

SMS gateways (EbulkSMS and KudiSMS), WhatsApp and email credentials are configured only by Nest Super Admin.
NEW COMMUNICATION

Create notification

Choose exactly who should receive the message, how it should be delivered and when it should go out.

1. Message detailsClassify and write the communication.
2. Recipient groupsSelect one or several groups. Duplicate contacts will receive only one copy.
People
Payment status
Business groups
3. Channels & deliveryUse one channel or combine several.
Select at least one recipient group.